Frequently Asked Questions (FAQ) - Click here

Frequently Asked Questions (FAQ)

  • What Is Data Recovery?

Simply put, data recovery is a system of processes used to recover lost data from a variety of sources, including hard disk drives, servers, or tape backups and Performed by trained experts.

  • What causes data loss?

The largest contributing factor to loss of data is hardware or system malfunction, followed by human error, accounting for almost 75% of all incidences. Rounding out the list is software corruption, computer viruses and natural disasters such as fire and water damage.

  • What should I do if I suspect my drive is failed?

Shut down the computer to avoid further damage to the drive and its data. Send your drive to a professional recovery company to avoid further data loss.

  • How is data retrieved?

There are many methods by which data is retrieved, both conventional and non-conventional. In fact, there is no one set way to retrieve data. Each project is analyzed on an individual basis and only then can an action plan be developed.

  • How much is the recovery going to cost?

Each recovery is different and the cost is based on the complexity of the problem. Choose a recovery company that will take the time to examine your drive and give you a comprehensive diagnostic before they attempt to recover your valuable data.

  • What happens if I don’t get my data back?

Data recovery is never 100% guaranteed. However, we try as much as possible to exhaust all possibilities of successfully getting the data. We have invested heavily in state of the art data recovery tools, professional Engineers with experience and strategic partnerships with international DR firms and OEMs. It very important for the client to engage a data recovery professional before attempting to recover on their own or using the faulty device. If the storage media or data is not well managed, may lead to scratches of the surface of the hard drive where data is stored or it may lead to data being overwritten, hence terming the data unrecoverable.

  • How long does data retrieval take?

Each project is different and requires unique processes and timelines. Upon receipt of damaged media, East Africa Recovery Experts will provide a report within one business day(24hrs) outlining the specifics required to perform the data recovery. While some projects may require several days, even weeks, about 75% of all jobs have a turnaround time of less than 48 hours.

  • Will I be contacted before any major work is done?

When your data is in the hands of someone you should be notified about any and all recovery costs. East Africa Recovery Experts will contact you with a firm cost quotation after the media has been diagnosed. If you decide to proceed with the recovery, we will assign your project to the next available engineer.

  • In what format is retrieved data delivered?

East Africa Recovery Experts will return data with the same file names, in the same data type, with the same characteristics, identifiers and in the same structure and location as before the failure.

  • How my data be returned to me?

Not all companies give you a choice for return media. Make sure you can receive your data on any media. East Africa Recovery Experts can return your data on a CD, DVD, Hard drive or even your own media if you request!

  • My documents contain confidential information. How can I be sure they’ll remain confidential?

East Africa Recovery Experts offers clients a secure environment so that they can rest easy knowing their information is kept private. Every member of the East Africa Recovery Experts team is under non-disclosure. Furthermore, a special secure isolation room with controlled access is available when confidentiality is of the utmost importance such as in the case of government data

  • Can data loss be prevented?

Backup, backup, backup. Nothing can prevent data loss better than performing routine backups of all your data. Users can save hours, days and weeks of downtime by minimizing their data loss through routine backups. A good anti-virus software package, updated regularly, will also offer some protection against data loss.


  1. Beverly says:

    Is it possible to recover deleted files from my HTC Desire 816 dual SIM. Files were deleted about 4 months ago. What are your rates?

  2. otieno mathews odongo says:

    hi, i lost my phone on 25th last month please help me. email- otieomathews80@gmail.com

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